- LEGAL INFORMATION
Legal Policies
Transparency, Trust, and Your Rights as Our Guest.
POLICIES
LEGAL DOCUMENT
Privacy Policy
At Big Brother Towers, we are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, and how it is handled when you use our website or book any of our services.
1. Information We Collect
When you make a booking or contact us, we may collect the following personal information:
- Full name, phone number, and email address provided at the time of booking
- Booking details including service type, dates, and preferences
- Payment reference information (we do not store raw card data — all payments are processed securely through CinetPay)
- Communication records when you contact us via WhatsApp, email, or our website contact form
- Technical data such as IP address, browser type, and pages visited (collected automatically via analytics tools)
2. How We Use Your Information
We use your personal information solely for the following purposes:
- To process and confirm your booking and send your booking reference by email
- To communicate with you about your reservation, including reminders and updates
- To respond to enquiries and provide customer support
- To improve our website, services, and overall guest experience
- To send promotional communications — only if you have opted in to our newsletter
3. How We Store and Protect Your Data
Your personal data is stored securely within our WordPress booking system and associated databases. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your information from unauthorised access, disclosure, or misuse.
4. Third-Party Services
We use trusted third-party services to operate our website and process bookings. These include:
- CinetPay — secure payment processing for Mobile Money and card payments
- Google Analytics — anonymised website traffic analysis
- Meta (Facebook/Instagram) — advertising and analytics (only if you interact with our ads)
- WhatsApp Business — guest communication and support
Each of these providers has their own privacy policy. We encourage you to review them independently.
5. Your Rights
You have the right to request access to, correction of, or deletion of your personal data held by Big Brother Towers. To exercise these rights, please contact us using the details below.
6. Data Retention
We retain your booking data for a period of 24 months after your last interaction with us, after which it is securely deleted unless legal obligations require us to keep it longer.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
